Terms & Conditions

The following capitalised terms shall have the meanings set out below wherever they appear in these Terms & Conditions:

To register and maintain an Account on ave189, you must satisfy all of the following eligibility criteria at all times:

• Age: You must be at least 21 years of age. ave189 does not permit any individual under the age of 21 to register or use the Platform. By registering, you confirm that you are 21 or older.
• Residency: You must be a resident of Indonesia and accessing the Platform from within Indonesia, or from a jurisdiction where online gambling is not explicitly prohibited for personal use.
• Legal Capacity: You must have full legal capacity to enter into a binding agreement under applicable law. You must not be acting under guardianship, legal incapacity, or any court order that restricts your ability to enter contracts.
• Single Account: You may only hold one active Account on ave189. Operating multiple accounts — whether in your own name or using third-party identities — is strictly prohibited and will result in immediate account suspension and forfeiture of balances.
• Not Self-Excluded: You must not have previously requested self-exclusion from ave189 or from any other online gambling platform under a shared exclusion programme. Attempting to register during an active self-exclusion period is a breach of these Terms.
• Own Funds: All funds deposited into your Account must be your own lawfully obtained money. ave189 does not permit deposits from third parties or from funds derived from illegal activities.

When registering an Account with ave189, you agree to provide accurate, complete, and current information. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your Account.

• Accurate Information: You must provide your full legal name, a valid Indonesian mobile number, a working email address, and a date of birth that accurately reflects your actual age. Providing false or misleading information is grounds for immediate account termination.
• Username and Password: You are responsible for choosing a strong, unique password and for keeping it confidential. ave189 will never ask you to disclose your password via email, live chat, or any other channel. If you suspect your Account has been compromised, contact support immediately.
• KYC Verification: ave189 reserves the right to request identity verification documents at any time, including but not limited to: a national identity card (KTP), a valid passport, a recent utility bill or bank statement showing your name and address, and a selfie holding your identity document. KYC is mandatory before first withdrawal and may be required again for large withdrawal amounts.
• Account Security: You must not share your Account credentials with any third party. ave189 is not liable for losses resulting from unauthorised Account access where you have shared your login details or failed to maintain reasonable security practices.
• Communication Preferences: By registering, you agree to receive transactional communications (deposit confirmations, withdrawal notifications, security alerts) via email and SMS. Promotional communications are optional and can be opted out of at any time via your Account settings.

ave189 supports a comprehensive range of Indonesian payment methods. All transactions are processed in Indonesian Rupiah (IDR) with no currency conversion fees applied by the Platform.

4.1 Accepted Deposit Methods

• Bank Transfers: BCA, BRI, BNI, Mandiri, CIMB Niaga — transfers are credited to your Account within minutes of bank confirmation during WIB business hours.
• E-Wallets: OVO, DANA, GoPay, ShopeePay, LinkAja — e-wallet deposits are processed instantly, 24 hours a day, 7 days a week.
• Minimum Deposit: The minimum single deposit is Rp 25.000. Maximum deposit limits per transaction are set per payment method and displayed at the time of deposit.

4.2 Withdrawal Processing

• Withdrawal requests are processed to Indonesian bank accounts (BCA, BRI, BNI, Mandiri, CIMB Niaga) and e-wallets (OVO, DANA, GoPay, ShopeePay, LinkAja).
• Standard withdrawal processing time is 5 to 30 minutes during WIB business hours (08:00–23:00 WIB). Requests submitted outside these hours are processed at the start of the next business window.
• The minimum withdrawal amount is Rp 50.000. The maximum withdrawal per transaction and per day is stated in your Account dashboard and may vary based on your account tier and KYC status.
• KYC verification must be completed before your first withdrawal. Additional verification may be required for withdrawals exceeding Rp 10.000.000 per transaction.
• ave189 does not charge withdrawal fees. However, your bank or e-wallet provider may apply their own transfer charges, for which ave189 bears no responsibility.

4.3 General Transaction Rules

• All deposits and withdrawals must be made using payment methods registered in your own name. Third-party transactions are not permitted and may result in account suspension.
• ave189 reserves the right to request additional documentation to verify the source of deposited funds in accordance with its anti-money-laundering (AML) obligations.
• Duplicate transactions, chargebacks, or disputed payments initiated by a Player without first contacting ave189 support may result in account suspension and reversal of all associated winnings.

ave189 offers a range of promotional incentives to both new and existing players. All bonuses are subject to the specific terms published alongside the offer, plus the general bonus conditions set out below.

• Wagering Requirements: All Bonus Funds are subject to a wagering requirement before they or associated winnings can be withdrawn. The applicable wagering multiplier is clearly stated in each individual promotion's terms. Failure to meet the wagering requirement within the stated time window will result in the Bonus Funds being forfeited.
• Bonus Eligibility: Bonuses are available only to Players who have completed registration and, where required, KYC verification. ave189 reserves the right to limit bonus eligibility to one per household, one per IP address, one per device, or one per payment method.
• Game Contributions: Not all games contribute equally toward wagering requirements. Live casino games, certain table games, and low-volatility slots may contribute at a reduced rate (e.g., 10% or 20%). The full contribution table is published on the Promotions page.
• Maximum Bet During Bonus Play: While Bonus Funds are active, the maximum permitted single bet is Rp 500.000 (or the equivalent in game currency). Placing bets exceeding this limit during an active bonus may result in forfeiture of the bonus and associated winnings.
• Bonus Abuse: ave189 employs automated monitoring tools to identify patterns consistent with bonus abuse, including matched betting using bonus funds, use of arbitrage strategies, or collusion between accounts. Accounts identified as engaged in bonus abuse will have their bonuses voided and may be permanently restricted.
• Seasonal Promotions: ave189 may offer special promotions tied to Indonesian cultural events and public holidays, including Idul Fitri, Nyepi, Indonesian Independence Day (17 August), and the Ramadhan fasting month. These promotions carry their own specific terms and time windows and are not automatically renewed.
• ave189's Right to Amend or Withdraw: ave189 reserves the right to modify, suspend, or discontinue any promotion at any time without prior notice, subject to honouring Bonus Funds already credited to Player Accounts.

Your use of the ave189 platform must at all times comply with these Terms, applicable law, and accepted standards of fair conduct. The following actions are expressly prohibited:

• Registering more than one Account, or registering an Account on behalf of a third party.
• Using automated software, bots, scripts, or artificial intelligence tools to interact with the Platform in a manner not intended for human players.
• Exploiting software bugs, errors, or vulnerabilities in games or payment processing systems. Any such exploitation must be reported to support immediately; exploitation for financial gain will result in account termination and recovery of affected winnings.
• Colluding with other players in card games, live dealer games, or any other format where collaboration would constitute cheating.
• Engaging in money laundering, structuring, or any other financial crime using ave189's deposit or withdrawal infrastructure.
• Accessing or attempting to access another player's account, or impersonating an ave189 employee or representative.
• Publishing or transmitting offensive, defamatory, or illegal content via any ave189 communication channel, including live chat support.

ave189 reserves the right to investigate any suspected breach of these conduct rules and to take appropriate action, including account suspension, balance forfeiture, and referral to relevant authorities.

ave189 is committed to promoting responsible gambling behaviour. Gambling should be a form of entertainment, not a means of generating income or resolving financial difficulties.

• Deposit Limits: Players may set daily, weekly, or monthly deposit limits from their Account settings. Once set, a limit reduction takes effect immediately; a limit increase takes effect after a 24-hour cooling-off period.
• Session Time Limits: Players may configure session duration alerts and automatic log-out timers to help manage the amount of time spent on the Platform.
• Cool-Off Periods: A temporary suspension of between 24 hours and 6 weeks can be applied to any Account on request. During a cool-off period, the Player cannot log in, deposit, or place bets.
• Self-Exclusion: Players who feel gambling has become problematic may request permanent self-exclusion. This closes the Account, forfeits active bonuses, and prevents re-registration for a minimum of 6 months. Contact support via live chat to initiate self-exclusion.
• Reality Checks: ave189 sends session duration notifications at regular intervals to help players stay aware of time spent on the Platform.

For detailed guidance on responsible gaming tools and external support resources, please visit our dedicated Responsible Gaming page.

All content on the ave189 platform — including but not limited to software, source code, databases, text, graphics, logos, icons, images, audio clips, video clips, and the overall look and feel of the platform — is the intellectual property of ave189 or its licensors and is protected by applicable copyright, trademark, and other intellectual property laws.

• You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform solely for your personal, non-commercial entertainment purposes.
• You may not copy, reproduce, distribute, publish, display, perform, modify, create derivative works from, or exploit any part of the ave189 platform without prior written consent from ave189.
• Game content is the intellectual property of the respective game studios (including Evolution Gaming, Pragmatic Play, PG Soft, Spribe, and others) and is licensed to ave189. These studios' intellectual property rights are expressly reserved.
• The ave189 brand name, logo, and all associated marks are proprietary to ave189. Unauthorised use of these marks in any context is strictly prohibited.

ave189 collects, stores, and processes personal data in accordance with its Privacy Policy, which is incorporated into these Terms by reference. By registering an Account, you consent to the collection and processing of your personal data as described in the Privacy Policy.

• Personal data collected includes registration information, KYC documents, transaction records, device identifiers, and Platform usage data.
• ave189 uses this data to operate the Platform, process transactions, comply with legal obligations, prevent fraud and money laundering, and improve the user experience.
• ave189 does not sell personal data to third parties for marketing purposes. Data may be shared with payment processors, KYC service providers, and regulatory bodies as required by law or operational necessity.
• All data transmissions on ave189 are protected by 256-bit SSL encryption. Player account data is stored on secure servers with restricted access controls.

To the fullest extent permitted by applicable law, ave189's aggregate liability to any Player arising out of or in connection with these Terms or the use of the Platform shall not exceed the total amount deposited by that Player in the 30-day period immediately preceding the event giving rise to the claim.

• No Warranty: The ave189 Platform is provided on an "as is" and "as available" basis. ave189 makes no representations or warranties, express or implied, regarding the Platform's uninterrupted availability, fitness for a particular purpose, or freedom from errors or harmful components.
• Force Majeure: ave189 is not liable for any failure or delay in performing its obligations where such failure or delay is caused by circumstances beyond its reasonable control, including but not limited to internet outages, natural disasters, government actions, or third-party payment processor failures.
• Third-Party Services: ave189 is not responsible for the performance, availability, or conduct of third-party services connected to the Platform, including but not limited to game studios, payment processors, and telecommunications providers.
• Consequential Loss: Under no circumstances shall ave189 be liable for indirect, incidental, special, punitive, or consequential damages, including loss of profits or loss of data, even if ave189 has been advised of the possibility of such damages.

ave189 reserves the right to suspend, restrict, or terminate any Account at its sole discretion, with or without prior notice, in any of the following circumstances:

• Breach of any provision of these Terms & Conditions.
• Providing false, inaccurate, or fraudulent information during registration or KYC.
• Suspected involvement in bonus abuse, money laundering, fraud, or collusion.
• Chargebacks or disputed transactions initiated without first contacting ave189 support.
• A Player's self-exclusion request or a third-party request on behalf of a Player (e.g., family member, legal guardian) accompanied by supporting documentation.
• A court order or request from a competent regulatory or law enforcement authority.

Upon termination for breach, ave189 reserves the right to forfeit any Bonus Funds in the Account. Real-money funds (excluding amounts subject to pending investigation) will generally be returned to the Player's registered payment method, subject to completed KYC verification. A Player who believes their Account was suspended in error may appeal by contacting support at [email protected].

Players who wish to voluntarily close their Account in good standing may do so at any time by contacting support. All pending withdrawals will be processed prior to account closure.

These Terms & Conditions shall be governed by and construed in accordance with internationally recognised principles of commercial law as applied by the Platform's licensing jurisdiction. By accepting these Terms, you acknowledge that the Platform operates under an international licence and that disputes shall be subject to the exclusive jurisdiction of the courts or arbitration bodies designated by that licensing authority.

ave189 makes no representation that the services offered on the Platform are appropriate or legally available for use in any specific jurisdiction. It is your sole responsibility to ensure that your access to and use of ave189 is lawful in your location. ave189 targets players in Indonesia and operates in a manner consistent with serving that market; however, regulatory compliance for online gambling is your personal responsibility under your local laws.

In the event of any dispute between you and ave189 that cannot be resolved through the Platform's standard support channels, you agree to first attempt resolution through good-faith mediation before pursuing any formal legal or arbitration proceedings.

ave189 reserves the right to amend, update, or replace these Terms & Conditions at any time. When material changes are made, ave189 will:

• Update the "Last Updated" date at the top of this page.
• Post a prominent notice on the Platform's homepage for a period of not less than 7 days following the amendment.
• Where practicable, send an email notification to registered Players summarising the key changes.

Your continued use of the ave189 Platform following the effective date of any amended Terms constitutes your acceptance of those amendments. If you do not agree to the amended Terms, you must immediately cease using the Platform and contact support to arrange account closure and withdrawal of your balance.

If you have any questions, concerns, or complaints regarding these Terms & Conditions, please contact the ave189 support team through any of the following channels:

• Live Chat: Available 24/7 via the ave189 platform. Average response time is under 2 minutes during WIB peak hours.
• Email: [email protected] — email support is available around the clock; responses are typically delivered within 2 business hours.

ave189 support agents are fluent in Indonesian and able to assist with queries in both English and Bahasa Indonesia. When contacting support regarding a Terms-related matter, please include your registered username and Account ID to allow the team to assist you efficiently.